FAQs
FAQ
Frequently Asked Questions
What do I need to know about outsourcing?
Over the past decade, outsourcing has played a crucial role in the growth of companies, primarily addressing the substantial demand for talent acquisition. It serves as a means to link businesses with a high-quality workforce.
Why should I outsource?
Are you seeking a competitive edge over your peers? The desire for such an advantage is universal. Outsourcing, once perceived solely as a resource-saving tool, has evolved into a strategic approach aimed at optimizing efficiency and enhancing company services. As the paradigm shift towards outsourcing takes place, adopting this strategy would mean outpacing your competitors and witnessing the growth of your business.
When should I start outsourcing?
Businesses frequently contemplate outsourcing in scenarios of resource limitations, a necessity to concentrate on core competencies, or for achieving cost-effectiveness. It proves relevant during global expansion, fluctuations in seasonal workloads, or when temporary acquisition of specific skills is imperative. Decisions to outsource are often prompted by technological advancements, the need for risk mitigation, time constraints, a pursuit of flexibility, and the imperative of company growth.
What are the benefits of outsourcing?
There are many benefits of outsourcing any task or department. Few are mentioned below:
- Cost Savings: Access skilled labor at a lower cost.
- Focus on Core Competencies: Concentrate on core business activities for increased efficiency.
- Global Talent Pool: Tap into diverse global expertise and specialized skills.
- Flexibility and Scalability: Scale operations based on business needs.
- Risk Mitigation: Reduce risks by leveraging external specialists.
- Time Savings: Allow internal teams to focus on strategic priorities.
- Technological Advancements: Access the latest technologies without major investments.
- Improved Efficiency and Quality: Benefit from specialist knowledge and experience.
- Global Expansion Support: Navigate new markets with local expertise.
- Cost Predictability: Contracts provide cost predictability for budgeting.
What is Chatadoo?
From providing seamless website chat support to the option of outsourcing entire departments, Chatadoo empowers small, medium, and large-scale companies to enhance customer engagement and operational efficiency. Explore a tailored approach to meet your unique business needs and elevate the customer experience towards your brand.
What type of services do you offer?
We offer multiple services for the front office such as:
- Website Chat Support
- Email Management
- Social Media Management
- Administrative Support
- Scheduling/Rescheduling Appointments
- Bookkeeping
- Payroll
- KYC/Document Verification
- Database Entry and Cleaning
- Order Management through Your Systems
- Accounting and Financial Services
- Billing
- Corporate Communication and Content Creation
- Personal Planning – Virtual Assistant for Your Executives
How much do your services cost?
Our packages start from $1 per hour. Since we provide a wide array of services, our costs are not only competitive but also, we strive to provide the lowest cost to our customers.
Will my agents be working for the same clients at the same time?
With a few exceptions in our services, all our agents are dedicated to a single account.
What if one of my agents is not performing can I swap?
We rarely see this happen due to the extensive and scrupulous hiring process and biweekly performance reporting. However, if you still want to swap you can contact your Dedicated Customer Success Manager and they will resolve your problem right away.
Do you work in a specific time zone?
Chatadoo is a 24/7 operational business, and we offer our services in all time zones.
Will I lose control of part of my business or my business if I outsource any department or task?
Certainly not! You retain complete control over 100% of decisions, as Chatadoo functions solely as a supportive partner in any outsourced task or department for your company.
